FAQ

Frequently Asked Questions

How do Merrilume lights work?

Hang the LED curtain across your balcony, railing or window, plug it in, and choose a design in the free app. In a few minutes your space becomes an animated holiday display.

Is it easy to set up?

Yes. Everything you need is in the box, and no tools are required. Most people are set up in under 15 minutes.

Which length should I choose?

The 2m suits windows and smaller balconies. The 3m covers more of a standard balcony railing. If you're unsure, measure the width of the area you want to cover.

Can I control it from my phone?

Yes. Change designs, colours, brightness, speed and timers from the free app (iOS and Android), or use the included remote.

Can I use it outdoors?

Yes. The lights are weather-resistant and suitable for balconies, railings, windows and patios.

How long does shipping take?

Orders are processed within 1–2 business days and usually arrive within 7–12 business days. You'll receive a tracking link by email once your order ships. For Christmas delivery, please order by December 8.

Is shipping free?

Yes, every order includes free tracked shipping.

What if I'm not happy with it?

You're covered by our 30-day money-back guarantee. Contact us within 30 days of delivery and we'll sort out a return and refund. See our Refund Policy for details.

How do I contact you?

Email us at merrilumi01@gmail.com or use our contact page. We usually reply within 1 business day.